FAQs

Answers to Your Questions

Top FAQs

Yes! We ship worldwide.

All of our products are shipped to you with a secure, tracked shipping method. Please allow 1-2 business days for your order to be processed. Please note the delivery times are estimated.

SHIPPING TIME
Europe, United Kingdom: 4 - 7 business days
United States, Canada, Australia, New Zealand: 5 - 12 business days.
Rest of world: 6 - 20 business days.

Shipping

Yes! We ship worldwide.

All of our products are shipped to you with a secure, tracked shipping method. We offer free shipping on all orders over $30! No code necessary; free shipping will be applied at checkout.

All of our products are shipped to you with a secure, tracked shipping method. Please allow 1-2 business days for your order to be processed. Please note the delivery times are estimated.

SHIPPING TIME
Europe, United Kingdom: 4 - 7 business days
United States, Canada, Australia, New Zealand: 5 - 12 business days.
Rest of world: 6 - 20 business days.

For orders within the European Union, including United Kingdom, the average delivery time is typically 3 - 5 business days, plus the processing and handling time it takes for our team to send out your order.
See more information about shipping and delivery here.

We understand the anticipation of waiting for your package! Stay informed about your order's journey by checking your inbox for shipping update emails. Each email includes your tracking link and further details about your order status.

If the estimated shipping time has elapsed and you're still unable to find your package, feel free to contact us at support@zixi.co. We're here to assist you with any inquiries 😊

For international orders, the average delivery time is typically 5 - 12 business days, plus the processing and handling time it takes for our team to send out your order.
See more information about shipping and delivery here.

We understand the anticipation of waiting for your package! Stay informed about your order's journey by checking your inbox for shipping update emails. Each email includes your tracking link and further details about your order status.

If the estimated shipping time has elapsed and you're still unable to find your package, feel free to contact us at support@zixi.co. We're here to assist you with any inquiries 😊

We understand that mistakes happen!

If you need to edit your shipping address after placing your order, please contact our team at support@zixi.co as soon as possible. While we can't guarantee changes can be made, we'll do our best to help out!

Unfortunately, we currently do not provide the capability to ship to multiple locations within a single order. Each order is limited to shipment to a single address. If you require items to be sent to multiple locations, you will need to create separate orders for each address.

We apologize for the delay in receiving your package!

Occasionally, delivery notifications may be sent prematurely. We suggest checking with your neighbors or local postal service, as packages are sometimes left with them. Typically, most packages are delivered within a few days. If you're still unable to locate your package 72 hours after it was marked as delivered, please contact our team at support@zixi.co for further assistance! 😊

Customs and duties fees may apply depending on your country's regulations. Please note that we cannot be held responsible for any customs fees incurred once the items have been shipped. By purchasing our products, you acknowledge and consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.

Unfortunately, we cannot predict or control these charges, as they vary from country to country. We recommend contacting your local customs office for more information on potential fees.

*this doesn't apply to EEA

Please be advised that with some shipping companies, it may take 1-3 business days for tracking information to update in the system. If your order was placed more than 7 business days ago and there is still no information available for your tracking number, kindly reach out to us at support@zixi.co for assistance.

Orders

Once your order is placed, our team will process and carefully package it within 1-2 business days. Your order will then be quickly dispatched to you!

For tracking updates on your package, you have a few simple options:

  1. Simply click on the tracking link provided in one of our email updates.
  2. Visit your account page and navigate to the "Order History" section.
  3. Click on the “Track” button located on our "Track Your Order"

Should you have any inquiries or require additional assistance, please feel free to contact our team. We're here to help!😊

We understand completely - plans can shift unexpectedly!

Should you require any changes or wish to cancel your order, kindly contact our team at support@zixi.co as soon as possible. While we'll strive to assist you, please note that once your order has been processed and shipped, adjustments may not be possible.

Unfortunately, only one discount code can be applied per order.

We understand that errors can occur!

Should you wish to apply a discount post-order placement, please reach out to our team at support@zixi.co promptly. It's important to note: We can only apply the discount if it was valid for your order.

Product Information

The medium size iz suitable for 85% of adult wrists, offering a comfortable fit that is neither too loose nor too tight.

To find your perfect size, measure your wrist and compare them to the sizing guidelines below. Hope this helps!

Small fits wrists: 150mm - 175mm / 6" - 7"

Medium fits wrists: 165mm - 190mm / 6.5" - 7.5"

Large fits wrists: 180mm - 205mm+ / 7" - 8"

ZIXI Wristbands offer a unique blend of style, sustainability, and technology, making them stand out from traditional accessories. What truly sets ZIXI Wristbands apart is their innovative integration of NFC (Near Field Communication) technology. With a simple tap of your NFC-capable smartphone against the wristband, you unlock a world of inspiration and motivation through our web app called ZIXI Connect.

Every day, for an entire year, ZIXI Wristbands deliver a fresh dose of positivity directly to your fingertips. The web app, ZIXI Connect, features a carefully curated collection of beautiful images paired with uplifting quotes, messages, and affirmations. Whether you need a boost of confidence, a moment of reflection, or a spark of creativity, ZIXI Wristbands have you covered.

But ZIXI Wristbands aren't just about technology; they're also about sustainability and style. Crafted from recycled polyester and designed by artists from around the world, each wristband is a testament to our commitment to environmental consciousness and creative expression. By wearing a ZIXI Wristband, you're not only accessorizing with a stylish accessory but also making a statement about your values and your desire to make a positive impact on the world.

In summary, ZIXI Wristbands offer a one-of-a-kind experience that combines technology, sustainability, and style. With the power of NFC, a daily dose of inspiration is always at your fingertips, making each day a little brighter and more meaningful.

Using ZIXI Wristbands is simple! Just wear your wristband like any other bracelet. When you're ready to access your daily dose of inspiration, take out your smartphone and ensure that NFC is enabled. Then, gently tap your smartphone against the NFC tag embedded in your ZIXI Wristband. This action will automatically open our website app, where you'll find a new motivational or inspirational quote waiting for you every day.

Note: In some cases your smartphone will not read the NFC tag right away, please be patient to find the sweet spot on your phone for the best NFC readability.

No, you don't need to download any additional app. ZIXI Wristbands utilize NFC (Near Field Communication) technology, which is already built into most modern smartphones. When you tap your smartphone against the wristband, it will automatically open our website app, providing you with daily inspiration without the need for extra downloads.

Yes and no. No, because access to the web app is exclusive to those who have purchased the ZIXI Wristband. Each wristband comes with a unique code that is required for access, ensuring that only owners of the wristband can enjoy the inspiring content and features. This code binds the access to the user, making it a secure and personalized experience.

However, once the unique code is connected with the user during the first scan, the user gains access to the web app not only via the wristband but also through other means. For instance, they can access the web app via a URL on a computer by logging in with their user credentials. This flexibility allows users to enjoy the inspiration provided by ZIXI Wristbands across different devices while maintaining the security of their access.

There's no limit to how many times you can scan your ZIXI Wristband. Feel free to tap your smartphone against the NFC tag as often as you like to access daily inspiration whenever you need it most.

Note: the content on our web app changes every day at midnight, according to your chosen time zone. Many more features are coming!

Yes, while the physical wristband itself can be shared, it's important to note that the unique code provided with the wristband binds the user with it for accessing the web app functions. So, while others can wear the wristband, they won't be able to access the personalized content unless they have their own unique code or login credentials. Sharing the wristband physically is fine, but access to the web app content is tied to the individual user.

Take a look if your device supports NFC here.

If your smartphone doesn't support NFC technology, unfortunately, you won't be able to use the scanning feature of ZIXI Wristbands. However, you can still enjoy the aesthetic and symbolic value of wearing the wristband as a reminder of positivity and inspiration.

Note: Check in your settings. Almost all modern Android devices have NFC, as does every iPhone since the iPhone 6. In either case, though, you'll need a relatively recent version of Android or iOS to take advantage of the latest NFC capabilities.

ZIXI Wristbands are crafted from soft elastic encased in polyester made from recycled plastic. The use of recycled plastic ensures that your ZIXI Wristband is not only stylish but also environmentally conscious!

**IMPORTANT: ZIXI do contain latex, though the latex is typically not visible (each strand of latex is encased in polyester), you may experience discomfort if you're allergic to latex.

The NFC tag works without needing a own source of energy, a battery for example. Instead, it relies on a special technology that allows it to interact with smartphones when they come into close contact. When you tap your smartphone against the wristband, it sends a small amount of energy to the tag, waking it up. The tag then responds by transmitting a unique code containing information (In this case, just a simple URL link to our web app) to the smartphone. This interaction is what triggers your smartphone to open our website app, where you'll find your daily dose of motivation or inspiration. So, remember, the tag only works when it's in contact with a smartphone, and it doesn't need any power source of its own. Simply put, without the interaction with a smartphone, the NFC tag is useless and has no functionality.

Note: In some cases your smartphone will not read the NFC tag right away, please be patient to find the sweet spot on your phone for the best NFC readability.

Yes, ZIXI Wristbands are designed to be water-resistant, making it suitable for everyday wear, including activities where it may come into contact with water. While the wristband can withstand exposure to water such as rain or splashes, it is not recommended for prolonged submersion in water, such as swimming or showering. To ensure the longevity of your wristband, it's best to avoid exposing it to excessive moisture for extended periods.

NFC & ZIXI Connect

ZIXI Connect is a web platform created by our creative team, it serves as a additional source of daily inspiration or motivation for our customers.

When you scan the NFC tag within your ZIXI wristband with your smartphone, it instantly opens the platform in your browser. Once there, you'll find daily inspirational, motivational, sports or religious content, depending on the type of wristband you purchased. For example, if you purchased a bracelet from our InspireBand collection, you will see every day another inspiring picture with a famous inspiring quote.

The idea behind it is, while wearing your favorite bracelet, to be reminded every day to tap the bracelet with your smartphone to see every day another inspiring content.
We know that life can be challenging and that everyone of us welcomes a uplifting message. Research on the positive impact of quotes on individuals' inspiration and motivation is abundant.

This platform is optional to use but offers an extra way to interact with and motivate our customers. It's important to note that the NFC tag inside the wristband doesn't work independently; it needs to be scanned with a smartphone since it doesn't have its own power source. It is also important to note that the NFC tag is so small, it can only carry data which doesn't exceed 144 bytes, which means it can carry about 130 characters, which is enough for a URL link, nothing more.

ZIXI Connect can be utilized at the discretion of our customers, but it's entirely optional. The NFC tag embedded in the wristband serves solely to provide access to the motivational platform. If a customer chooses not to engage with the platform and simply enjoys the stylish design of the bracelet, the NFC tag inside the wristband remains inactive as it lacks any other functionality.

The NFC tag works without needing a own source of energy, a battery for example. Instead, it relies on a special technology that allows it to interact with smartphones when they come into close contact. When you tap your smartphone against the wristband, it sends a small amount of energy to the tag, waking it up. The tag then responds by transmitting a unique code containing information (In this case, just a simple URL link to our web app) to the smartphone. This interaction is what triggers your smartphone to open our website app, where you'll find your daily dose of motivation or inspiration. So, remember, the tag only works when it's in contact with a smartphone, and it doesn't need any power source of its own. Simply put, without the interaction with a smartphone, the NFC tag is useless and has no functionality.

Note: In some cases your smartphone will not read the NFC tag right away, please be patient to find the sweet spot on your phone for the best NFC readability.

Take a look if your device supports NFC here.

If your smartphone doesn't support NFC technology, unfortunately, you won't be able to use the scanning feature of ZIXI Wristbands. However, you can still enjoy the aesthetic and symbolic value of wearing the wristband as a reminder of positivity and inspiration.

Note: Check in your settings. Almost all modern Android devices have NFC, as does every iPhone since the iPhone 6. In either case, though, you'll need a relatively recent version of Android or iOS to take advantage of the latest NFC capabilities.

An NFC (Near Field Communication) tag (the chip inside your ZIXI Wristband) sends radio waves to activate the antenna in a receiving device (your smartphone for example). The recipient validates the information to complete information exchange. The technology works over a very short distance - approximately 4 inches, or few centimeters. NFC tags work without a battery and draw power from another device, e.g., a smartphone.

It works in a passive mode, during which it does not have its own power source but uses power from the NFC device (your smartphone) that communicates with it via magnetic induction. NFC tags have a few inches, or few centimeters of working distance, NFC device must be very close to read the tag.

The NFC tag within your ZIXI wristband consist of a thin copper coil and a microchip for storage. The coil allows the tag to wirelessly receive power from an NFC reader (your smartphone) through electromagnetic induction. That means when you bring a powered NFC reader near the tag, the latter gets energised and transmits any stored data within its microchip.

The NFC Tag inside your wristband can do nothing more than opening ZIXI Connect, our motivational platform, in your browser.

That's why we built it! If you wear your bracelet every day, you are reminded to use the platform to stay inspired on your journey😊

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